Privacy Policy

Last updated: 2024

Kicuvi ("we", "us", "our") provides disinfection and sanitary treatment services for residential and commercial premises. This Privacy Policy explains how we collect, use, store and protect personal data obtained through our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Kicuvi is the data controller responsible for the personal data described in this policy.

• Company: Kicuvi
• Address: 18 Kensington Park Road, London, N4 1BZ, United Kingdom
• Email: [email protected]
• Phone: +44 20 8918 1440

2. What Personal Data We Collect

We collect personal data only when you voluntarily submit it through the contact or booking form on our website. This may include:

• Full name
• Email address
• Telephone number
• Property address relevant to the requested service
• Details of the sanitary treatment or disinfection service requested, including any message you provide

We do not knowingly collect sensitive personal data (special category data) through this form, and we ask that you avoid including such information in your enquiry.

3. Why We Collect This Data

We use the data submitted through our form for the following purposes:

• To respond to your enquiry and provide a quotation for services
• To schedule and carry out the requested disinfection or sanitary treatment work
• To maintain records of service requests for administrative and accounting purposes
• To communicate with you regarding your booking, including confirmations and follow-up

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

• Contract: where processing is necessary to take steps at your request prior to entering into a contract, or to perform a contract for services with you.
• Legitimate interests: to respond efficiently to enquiries and maintain accurate business records, where this does not override your rights and freedoms.
• Consent: where you have given specific consent, for example for advertising measurement on the confirmation page, as described in Section 7.

5. How Long We Keep Your Data

We retain personal data submitted through our form only for as long as necessary to fulfil the purposes described above, including:

• The duration of our service relationship with you, plus a reasonable period afterwards to handle any follow-up enquiries or complaints
• Any additional period required to comply with our legal, tax or accounting obligations under UK law

Once these periods expire, your data is securely deleted or anonymised.

6. Who We Share Your Data With

We do not sell or rent your personal data. We may share it with:

• Staff and subcontractors directly involved in carrying out the disinfection or sanitary treatment service you requested
• Professional advisers (such as accountants) where necessary for legitimate business administration
• Regulatory or law enforcement bodies, where we are legally required to disclose information

We do not transfer personal data outside the United Kingdom.

7. Cookies

This website uses a single cookie, named gdpr_consent, which stores your cookie consent preference for a period of one year. This is the only cookie set by this site. We do not use analytics cookies, tracking pixels, or any third-party session or advertising cookies for general browsing.

Advertising measurement is activated only after you have given consent, and only on the booking confirmation page, solely to measure the effectiveness of advertising that led to a completed booking.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your data where there is no continuing lawful reason to keep it
• Right to restrict processing: request that we limit how we use your data in certain circumstances
• Right to object: object to processing based on legitimate interests
• Right to withdraw consent: withdraw consent at any time where processing relies on consent, without affecting prior lawful processing
• Right to data portability: request your data in a structured, commonly used format, where applicable

9. How to Exercise Your Rights

To exercise any of the rights above, or to ask questions about how we handle your personal data, please contact us:

• Email: [email protected]
• Phone: +44 20 8918 1440
• Postal address: Kicuvi, 18 Kensington Park Road, London, N4 1BZ, United Kingdom

We will respond to your request within one month, as required by the UK GDPR.

10. Complaints

If you believe your personal data has been handled unlawfully or you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection matters.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.